When DLC Goes Wrong

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For gamers, downloadable content usually means more content for their favorite games. For the publishers, DLC means more money in their pockets. But what about when the publisher gets greedy and starts taking advantage of the gamer just for a few extra costumes or weapons? Welcome to a gamers’ worst nightmare: DLC gone wrong!

Here is the perfect example of bad DLC. This type of DLC can irritate the most steadfast gamer, it is known as “on-the-disc-dlc.” Gamers are most likely to see this within a few days, or a week of a new game's release. The publisher announces they have DLC ready for their AAA title and they want $5 or more for it. Someway, somehow gamers discover this DLC was left out of the final cut of the game, but it was included on the disc for whatever reason. The most logical reason is so the publisher can make some fast money after the initial sales. Two games I can think of that are guilty of this crime against their fans with this on-the-disc garbage DLC would be Resident Evil 5 and Bioshock 2; both games included ready-to-go overpriced DLC on their game discs. This DLC should have been free.

Here is a second example of failing to use DLC properly. The game developer releases poorly-put-together-but-not-on-the-disc DLC a few weeks after the game is out in an effort to beef up the game’s content. As much as I love Uncharted 2, this game is at fault. What did gamers receive? A few extra maps and skins for $9.99 a piece? Come on Naughty Dog give your fans some love, this stuff should have been free or bundled cheaply. Battlefield Bad Company 2 is another good example. EA cranked out “new” DLC that turned out to be remakes of other game modes.

What about overpriced DLC? Gamers everywhere despise this. Most of us are on a budget and in this economy we can’t afford everything. Overpricing DLC goes to show the companies don't care about their fans and are there only to make money. Call of Duty World at War and Modern Warfare 2 are prime examples. Don’t get me wrong, they are great games, but Activision was asking $10 to $15 apiece for each DLC pack--which only included 4 to 5 new maps apiece. Isn’t that a bit much? Activision has already sold millions of copies of the game and now they want even more money. Why not show some gratitude and keep the prices between $5 to $10; ensuring gamers’ wallets don’t dry up or risk that they move onto something else.

There is still hope in the gaming world. Here is an example of DLC done right. Take a look at Alan Wake for Xbox 360. The first DLC was free if you bought the game new and it was very cheap if you bought the game used. This DLC was also released in a timely manner for a reasonable price. In the end, whether gamers bought the game new or used, everyone won.

Rockband is another game doing DLC right. The game keeps fans pumped up with the weekly releases of new songs. This is the kind of content that works to a game’s advantage, ensuring its longevity. Fallout 3 is another good example. Bethesda cranked out 5 DLC packs over 2 years giving gamers at least another 30 to 40 hours of game play for a very reasonable price.

Companies, if you are going to release DLC, think for a minute about your target audience. Do you want to keep your loyal fans? Or would you prefer to push them away by making greedy, poorly thought-out decisions?

 

Comments  

 
+1 # Matthew 2010-11-10 21:22
Actually, Uncharted 2 released a new map for free about a month after release. They then released the paid map/skin pack about 6 weeks later.
 
 
+3 # George 2010-11-10 23:22
I like the old way stuff happened. Connect to multiplayer, update things that need to be updated. Oh, and by the way have these maps and these skins and new gametype just for funzies, no extra charge
 
 
# Kinipela 2010-11-10 23:58
That's not the only DLC done wrong, just the most brazingly obvious.

They get their DLC ideas from the Korean Free-To-Play-But-Pay-To-Have-Fun AKA "Feemium" MMORPG's where the cash shops sell parts of the game content, time-limited (yes RENTING,) or customizations that aren't available to people who don't want to pay to play the game. What's infuriating is that the Subscription MMO's have taken up this willingness to rob the player to have fun, and now it's seeing feature creep into single player games.

The simplest, most fair use of DLC is to "expand or extend the existing game" not "cripple game and pay to unlock" which is what the original post is about.

1$ = 1hr of play.
 
 
+1 # vernes 2010-11-11 00:00
As long as gamers do not talk with their wallets, companies won't hear you.
Ofcourse, it will take a while before they stop blaming piracy for their drop in sales.
 
 
# Outlaw91 2010-11-21 15:51
Quoting vernes:
As long as gamers do not talk with their wallets, companies won't hear you.
Ofcourse, it will take a while before they stop blaming piracy for their drop in sales.


Everyone likes to say that but that's not the case. That may work for overpriced DLC. But in the case of on the disc DLC or DLC released shortly after the game, it makes no difference to the company. The "DLC" was made during development. The company didnt spend any extra money on it. So the only person who stand to lose is the consumer.

Think about it this way. I have a machine that makes jeans which cost me $10 a pair. I sell them for $30.

Then one day i tear off the beack pockets and tell you you can have them for only $5 more. Whether you buy them or not i'm not out any additional cost.
 
 
+1 # Alex G 2010-11-11 00:18
It's easy to decry DLC-on-disk, but I think there's another side of the coin. In large development studios these days, there is often a point towards the end of the game dev cycle where there are a lot of artists, game designers, scripters, etc. with nothing to do. Traditionally, these extra hands are fired (unless another project is immediately lined up).

When these guys are instead put to work on DLC before the game is complete, it means that the company retains a stronger workforce and the extra hands keep their jobs. If the DLC is finished before shipping, would you rather download 500MB of content or 50kb of unlock codes? The hatred for this type of DLC is only going to make studios wait to release the (already complete) DLC just to make you happy.

People outside of the games industry don't understand how hard it is to keep everyone in the studio busy during game development. If DLC-on-disk protects jobs, then I'm all for it.
 
 
+6 # ihatedlc 2010-11-11 00:40
I miss the modding scene.
 
 
# linaverse 2010-11-11 00:42
Fallout DLC should have been free, it's not like the developers need to eat every day. Obesity is a real problem and they should be thankful if we helped them out this way.
 
 
# David K. 2010-11-11 02:22
I'm not sure if it will be DLC or not, but the PS3 exclusive content for AC:Brotherhood moved that game to a no buy for me. Why should I pay the same price for a game on xbox that I KNOW will be incomplete?
 
 
+1 # M-ichael 2010-11-11 02:49
Except the DRM- in these DLC i think a good example for good DLC is Borderlands. Everey DLC contains massive hours to play and new areas etc.
 
 
# Moorish 2010-11-11 04:44
I think Assassins Creed 2 was one of the worst. The DLC literally took 10 minutes to finish, the second maybe a little longer. And The ending of the game suffered from these not being included, as what it ment practically is that a lot of story was cut to and sent to the DLC bin, so the original play through had a massive gap in it. Pretty shocking.
 
 
# Anonymous AC DEV 2010-11-11 05:31
Quoting Moorish:
I think Assassins Creed 2 was one of the worst. The DLC literally took 10 minutes to finish, the second maybe a little longer. And The ending of the game suffered from these not being included, as what it ment practically is that a lot of story was cut to and sent to the DLC bin, so the original play through had a massive gap in it. Pretty shocking.


It is easy to decry that sequences were cut from the master and such things are not ideal but the real fact is that if those sequences would have been included on the master the game would never have been released in time. Believe me. Those sequences were cut a few months before shipping in a very preliminary state and artists resumed work on it only after the ship date.

As for the sequence taking 10 minutes to complete I don't know where was your chronometer but you probably started it 10 minutes before the end of the sequence. While not a very long DLC it wasn't 10 minutes.
 
 
# KSR 2010-11-11 05:27
Have a look at Valve's Left4Dead as an example of how to do DLC right. The DLC's released for L4D1 & L4D2 are used as a way of rewarding loyal customers, and encouraging players back to the game, and to promote the game for new players to discover.

Even Team Fortress 2 has regular updates, with new items or maps that technically are free DLCs which are applied automatically. Batman Arkum Asylum is another example of the developer/publisher giving free DLCs. Of course i refer to the pc versions, as if you own the games on Xbox or PS3, the DLCs may not be free - another reason to go with the pc version.
 
 
# Jim R. 2010-11-11 05:39
Another thing, wasn't Valve wanting to give away Left 4 Dead 2 Xbox 360 DLC for free, but instead was required to charge a fee per Microsoft's policy? They ended up giving away the DLC for free on the PC instead. At the same time they slashed the price of the whole game on Steam to the same cost as the DLC pack on the Xbox marketplace (perhaps in a form of protest?)

Can't totally confirm this, but supposedly I've heard similar reports about Microsoft's DLC offerings with regards to other companies.

BioWare gave away a special card with a code to register on their website for some free DLC when Mass Effect 2 launched. Later on, they began charging for certain DLC packages (usually major additions to the game).
 
 
+1 # jberg712 2010-11-11 06:07
I kinda have to disagree with Rock Band / Guitar Hero doing DLC right. With the volume of songs on DLC, If you bought every song / song set, you pretty much paid for the game 3 times over. Rock Band DLC is a gold mine for whoever profits off the DLC. It may be just my opinion but it seems Rock Band / Guitar Hero put some of the worst songs on the release of the game and leave the greatest classics for DLC. Yeah, they put a few great songs for you to play on the game disc, but compared to the songs that weren't so great, it's painful to play through those songs that are an earsore. Even though this only a matter of opinion on what's a great song and what isn't, i see more timeless classics (those that I could listen to over and over again) on the DLC than in the original games playlist. I'm not sure what to suggest to it any better, if we ask for free songs to download, well, we'd be reliving the Napster incident. I guess all I would like to see is better balance.
 
 
# Mal 2010-11-11 06:52
If you don't like the DLC then don't buy it. That's as simple as it gets.

Terrible DLC doesn't exist because publishers are mustache-twirling villains. It exists because people buy it. The only possible way terrible DLC will ever end is when people stop buying the garbage and start demanding actual quality.
 
 
# Erik Kubik 2010-11-11 06:57
Thanks for the comments guys I had forgotten about Left 4 Dead. As long as the DLC is good DLC and isn't more then $10 I'll usually take a chance. Except for stuff like costumes.
 
 
# seph 2010-11-11 09:00
What I really hate is the in game DLC pushers that exist in Dragon Age Origins (and probably other games). The NPCs that stand there and offer a quest, "Hey can you save my family?...oh by the way you'll need to pay the guys over there before you start." That's a great way to ruin the experience of the game.
 
 
# DeeK 2010-11-11 17:08
What I hate is DLC that is tied to your username. I'm talking about Assassin's Creed 2, where you had some DLC (a few extra Templar lairs) unlocked through an in-game code, instead of via the PSN. Only the user that unlocked it, could access the new areas. If I have multiple usernames on my console, I expect that every one of them should be able to access the downloaded DLC. I'm very annoyed with that. I will avoid all such types of DLC in the future.
 
 
# Sleepygamer 2010-11-11 19:09
Actually DLC is on the disc so that the people who don't buy the DLC can still play with people who buy the DLC. Otherwise everyone would have to download new content no matter if they buy it or not.
 
 
# Zach 2010-11-12 08:27
I feel like Borderlands has also been really good as far as DLC is concerned. 4 substantial add-ons so far for only $10 a piece, each adding at least several more hours of gameplay, and a free update that raised the level cap another 8 levels. I've got a lot of respect for Gearbox and their support of Borderlands over the past year since it came out.
 
 
# The Wiz 2010-11-12 17:08
Also, the DLC fof Arma 2, BAF, was excellent value for the money. $10 for new map, new units, mini-campaign, mp missions and new engine features. I hope their next one continues this trend,
 
 
# yonder 2010-11-13 14:33
Never understood the "DLC on the disc is automatically immoral" argument. So... if they took it *OFF* of the disc, forced you to DL it, forced you to save it on your hdd, then it's magically better somehow? Please explain that to me.

There's PLENTY of times when that content should be included, but just cuz it's on the disc doesn't mean it's automatically wrong. The main consideration is if it's "extra" or "should be in the game".
 
 
# yonder 2010-11-13 14:36
Sorry for posting twice but... based on your strict "you should never have to pay extra for stuff on the disc" then Rock Band is a perfect example of poor DLC.

I had to pay to incorporated my RB1 tracks into my RB2 game. Same for Lego and ACDC Rock Band stuff. I bought ACDC, why should I have to pay to transfer the tracks over.

I know what you *MEAN*... I'm just taking issue with the literalness of what you say. You should try to refrain from incorrect rhetoric in the future.
 
 
# job 2010-11-21 21:09
Another article that needs a little brushing up, and some research.
 

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